FAQs

3" taped also known as pencil pleat curtains, are suitable for tracks or poles with rings. Eyelet also known as ring top curtains are strictly suited to poles only.

For the width of your curtains you will need double the size of your window to allow for a nice gather. For the drop you will need to measure from where the curtains will start down to where you would like them to finish. We have a really easy to use guide on measuring up in our blog.

Our curtains are sold in pairs, so you get two panels in each pack. The only exception to this is our single door curtain.

Your curtain pole or track should sit approximately 10cm above your window. For the width, where possible, have the pole or track approx 10cm wider than your window. This allows for maximum light filtration when the curtains are open and drawn back.

If its on sale, we have it! On the rare occasion we have had a little blip we will contact you straight away!

Don't worry, we have an option to alter the drop for you. Just add the custom made alteration to your basket and don't forget to drop us a note in the comments section at checkout please.

Yes both! Our made to measure is available on voiles and nets. We have an alteration service on our curtains, where we can make to your custom drop, please note these are non returnable once altered, so be sure to get the measurements right!

Delivery to mainland UK: Delivery cost £3.50 - When you spend under £25, please allow two-four working days for delivery with Royal Mail. Free delivery - When you spend over £25, please allow two-four working days for delivery with Royal Mail. Express delivery £4.50 - Next working day on orders received before 1pm

We are working on it, we will have this feature very soon.

We accept credit cards via Stripe, Paypal, Apple pay and Clearpay .

Yes your payment details are safe, Stripe has a system that encrypts data to the highest level.

We will NOT pass your details onto any third party except for the purpose of delivery. You will have the choice when giving us your details whether to be added to our mailing list where we will send you an occasional email with special offers and new products which we think you might find interesting.

You will receive a confirmation email once your order has been placed.

Please contact us as soon as possible and we will do our best to make any changes to your order before it leaves us. You can do this by filling out the form on the contact us page.

Yes, you will be given the opportunity during checkout to give us whichever delivery address you would like.

You will usually get your delivery within 2-5 working days. We will send you an email when we have dispatched your order and aim to do this in a maximum of 3 working days. We use Royal Mail 1st class and Fedex courier service, in both cases you should receive your order within 2 working days of dispatch.

Royal Mail or Fedex will leave a card telling you that they’ve been and give instructions on how to arrange redelivery, or if you prefer, where you can collect your parcel from.

If you would like to receive tracking information and updates, please leave your mobile number when ordering. You’ll receive a text message with a delivery date and time slot on the day of delivery. The text will also give you options to change your delivery to another day.

Yes, we do accept returns. We have a great 60 day money back guarantee on any unwanted items. So if you change your mind or it’s not quite right then just post it back and we’ll issue a full refund. The only exception to this is made to measure and nets/lace cut by the metre. This does not effect your statutory rights.

If you have received a faulty or incorrect item then we are extremely sorry and we would appreciate it if you could contact us, we will put things right as soon as possible. A full refund, exchange or replacement will be offered.