If you have any queries of course we will be happy to help. There are many common questions that are frequently asked so you might like to look at our FAQ’s before getting in touch.
If you have received a faulty or incorrect product or have any other questions please fill in the enquiry form or drop us an email and we will reply to you as soon as possible. We will usually reply within a few hours during our opening times but more complex queries may take a little longer.
Our main office opening times are 9am – 5pm Monday – Thursday and 9am-4pm Friday. Please see visit our stores for our shop opening times. We are not open on weekends or bank holidays so will get back to you as soon as we can the following week.
If you would prefer us to reply by telephone we would be happy to do so, just let us know. This gives us time to collect the information that you would like or to come up with a resolution should you have a problem or complaint.
We love to receive emails, Facebook messages and Tweets regarding positive experiences too so please do get in touch if you have something nice to say, thank you!
For security reasons we are unable to take payment by telephone and we will not ask you for any credit or debit card details at any time.
Head Office Address:
The Mill Shop
Sutton in Ashfield,
Company Registration Number: 02076957
VAT Registration Number: 442282172